Rose Bear Online Refund Policy
At Rose Bear Online, we strive to provide you with high-quality rose bears that you'll love. However, we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.
Refund Eligibility
You may be eligible for a refund if:
- You are within our specified refund time frame, which is 30 days from the date of purchase.
- The rose bear is in its original, unused condition with all packaging intact.
- You provide a valid reason for the refund.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at [customer support email or phone number] and provide your order number, a description of the issue, and your contact information.
- Wait for our customer support team to review your request. We may ask for additional information or photos to assess the condition of the product.
- If your request is approved, we will provide you with instructions on how to return the rose bear.
Return Shipping
You may be responsible for the cost of return shipping unless the product arrived damaged or was not as described. In such cases, we will provide a prepaid shipping label.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 3 to 5 business days for the refund to be processed once we receive the returned item.
Non-Refundable Items
Personalized or custom-made rose bears may not be eligible for refunds unless there is a defect or error on our part.
Cancellation Policy
If you wish to cancel an order that has not yet been shipped, please contact us as soon as possible. Depending on the status of your order, a cancellation fee may apply.
Contact Information
For refund inquiries or to initiate a refund request, please contact our customer support team at [customer support email or phone number].
Processing Time
Refunds will typically be processed within 3 to 5 business days of receiving the returned item